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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kristopher Battle

October 19, 2024

5  out of  5
rating by Kristopher Battle
"Grant provided very professional service!"
We responded:
"Thank you, Kristopher, for your kind words! We're thrilled to hear that Grant provided you with professional service. Your feedback is greatly appreciated, and we look forward to continuing to meet your insurance needs."
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Matthew Broering

October 16, 2024

5  out of  5
rating by Matthew Broering
"Great price and great service!"
We responded:
"Thank you, Matthew! We're thrilled to hear you appreciated our pricing and service. Your satisfaction is our top priority, and we look forward to continuing to meet your insurance needs."
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Zoë Maynard

October 11, 2024

5  out of  5
rating by Zoë Maynard
"Cooper and his staff are always very helpful and professional! I highly recommend."
We responded:
"Thank you, Zoë, for your kind words and recommendation! We're thrilled to hear that you find our team helpful and professional. Your satisfaction is our top priority, and we appreciate your support."
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Dylan Epperson

October 11, 2024

5  out of  5
rating by Dylan Epperson
"I’ve never had any issues with State Farm coverage and every time I need something I can call anytime and they get me handled no problem. Getting venue insurance for my wedding was super easy. I talked to Taylor and he got everything sorted out in under 10 minutes."
We responded:
"Thank you for your kind words! We're delighted to hear that Taylor could assist you efficiently with your wedding venue insurance. We appreciate your trust in us and look forward to continuing to meet your insurance needs."
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Ian Cruickshank

October 11, 2024

5  out of  5
rating by Ian Cruickshank
"Unrivaled customer service. This team is always willing to go above and beyond what is asked, to make sure we are taken care of. Couldn’t recommend Cooper and his team more!"
We responded:
"Thank you, Ian, for your kind words and high recommendation. We're thrilled to hear that our team’s dedication to exceptional service has made a positive impact. Your support means a lot to us!"
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Kathi Blackburn

October 2, 2024

5  out of  5
rating by Kathi Blackburn
"Grant Shepherd in Cooper Downs St Farm office was great to work with. I contacted the office with several questions. We had purchased a new car & needed to switch coverage. He thoroughly explained options & prices. He took care of the changes in a timely manner. I called with an additional question about our alarm discount & a defensive driving course. Again I received the same excellent service from Grant. He is definitely an asset to State Farm."
We responded:
"Thank you, Kathi, for your kind words about Grant. We're thrilled to hear he provided excellent service and addressed all your questions efficiently."
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Lauren Cummins

September 30, 2024

5  out of  5
rating by Lauren Cummins
"Great experience"
We responded:
"Thank you, Lauren, for your kind words!"
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gracie turpin

September 29, 2024

5  out of  5
rating by gracie turpin
"great experience!"
We responded:
"Thank you, Gracie! We're thrilled to hear you had a great experience with us. Your satisfaction is our top priority, and we appreciate your positive feedback."
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Blake Smith

September 27, 2024

5  out of  5
rating by Blake Smith
"Great service!!"
We responded:
"Thank you, Blake! We're thrilled to hear you had a great experience with our service. Your positive feedback means a lot to us."
Profile photo of Todd Smith

Todd Smith

September 27, 2024

5  out of  5
rating by Todd Smith
"Grant was very professional very courteous made me feel good about dealing with the State Farm insurance company from Kentucky and I live in Texas. It’s a good feeling when your thousand miles away to have somebody take care of your family business and Grant did more than that, he was six stars on a five star basis"
We responded:
"Thank you, Todd, for your kind words about Grant. We're thrilled to hear he exceeded your expectations and provided exceptional service. Your trust and satisfaction mean a lot to us, especially from afar. We appreciate your support!"
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Holly Keuper

August 31, 2024

5  out of  5
rating by Holly Keuper
"Grant provided great assistance."
We responded:
"Thank you, Holly, for your kind words! We're thrilled to hear that Grant was able to assist you effectively. Your satisfaction is our priority, and we appreciate your feedback."
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Madelynn Bowling

August 30, 2024

5  out of  5
rating by Madelynn Bowling
"grant provided great information"
We responded:
"Thank you, Madelynn, for your positive feedback! We're delighted to hear that Grant provided you with great information."
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natalee bowling

August 12, 2024

5  out of  5
rating by natalee bowling
"Grant was extremely helpful!!"
We responded:
"Thank you, Natalee! We're thrilled to hear that Grant was able to assist you effectively. Your positive feedback is greatly appreciated."
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gretchen606

July 10, 2024

1  out of  5
rating by gretchen606
"We received spam text from Cooper Downs State Farm saying, "Hey Keith! This is Tanner with Cooper Downs State Farm, we received your online request for an auto quote and so far it looks great! Real quick what year did you purchase the 2009 Honda Ridgeline?" We never requested a quote from State Farm. We don't own a Honda Ridgeline. We called Cooper Downs State Farm and were told they purchased our information and used that to spam us. DO NOT USE THIS DISREPUTABLE COMPANY."
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Jacob Giesler

July 2, 2024

5  out of  5
rating by Jacob Giesler
"Great customer service. Received a great price for insurance on my truck and my wife's SUV"
We responded:
"Thank you for your kind words, Jacob! We're thrilled to hear that you had a great experience with our customer service and found competitive rates for your truck and SUV. We appreciate your business!"
Profile photo of Allen Taylor (Speedy)

Allen Taylor (Speedy)

June 27, 2024

5  out of  5
rating by Allen Taylor (Speedy)
"I am amazed at how quickly Tanner was able to get things done so that my insurance was activated and I was covered. Tanner was persistent and very punctual in getting me a quote together. I am so very satisfied with him that now we will work on adding my home, another vehicle and another driver. I could not have asked for a better agent to handle all my insurance needs. Thank you Tanner for your continued help. I appreciate it."
We responded:
"Thank you for sharing your positive experience with Tanner! We are thrilled to hear that he provided you with excellent service. We look forward to assisting you with your future insurance needs."
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Ron Sturgeon

June 26, 2024

5  out of  5
rating by Ron Sturgeon
"Very helpful and professional."
We responded:
"Thank you for your kind words, Ron! We strive to provide excellent service to all our clients."
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Billie Klein

June 13, 2024

5  out of  5
rating by Billie Klein
"Always helpful and very friendly service."
We responded:
"Thank you, Billie! We appreciate your kind words about our service. We strive to provide helpful and friendly assistance to all our clients. Let us know if there's anything else we can assist you with."
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Kelly Schout

June 12, 2024

5  out of  5
rating by Kelly Schout
"They are always available when I need them. Whatever it is that I need, they get the job done."
We responded:
"Thank you for your kind words, Kelly! We strive to be there for our clients whenever they need us. We appreciate your trust in our services."
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Paviell Reese

June 12, 2024

5  out of  5
rating by Paviell Reese
"The people here have always been so nice and helpful. Grant has been amazing and I'm thankful for how easy he has made things for me."
We responded:
"Thank you for your kind words, Paviell! We're thrilled to hear about your positive experience with Grant. We strive to make insurance easy and are always here to help."
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Cameron Berryman

June 12, 2024

5  out of  5
rating by Cameron Berryman
"Tanner, Grant, & Cooper are rockstars!! They really know how to keep good relationships with customers and I have always been so appreciative of their hard work. 10/10 recommend!!"
We responded:
"Thank you for the glowing review, Cameron! We're thrilled to hear that our team provided excellent service. We appreciate your recommendation and look forward to continuing to serve you."
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Jesse Killion

June 11, 2024

5  out of  5
rating by Jesse Killion
"My agent Cooper Downs has helped me through a-lot, from switching insurance to Statefarm and lowering my monthly bill significantly. To helping me save as much as i could on the insurance. Walked me through step by step and explained everything no matter what i asked. He is by far the best insurance agent I've ever dealt with and i would recommend him and statefarm to anyone. My bill started at $700 a month to a measly $460 in a matter of 20 minutes."
We responded:
"Thank you for sharing your positive experience! We are thrilled to hear that he was able to assist you in switching to State Farm and lowering your monthly bill significantly. We appreciate your recommendation."
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elijah goldsmith

June 11, 2024

5  out of  5
rating by elijah goldsmith
"We’ve been using State farm since my wife moved from indiana to kentucky a few years back, always had an amazing experience. bought a new car recently & Grant was very helpful in the process of replacing our old car with the new one & updating our policy. the prices are reasonable & the coverage is good, too. i recommend working with them 100% percent."
We responded:
"Thank you for your kind words, Elijah! We're thrilled to hear about your positive experience with Grant and our agency. We appreciate your recommendation and look forward to continuing to provide excellent service."
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Darryl Youngman

June 3, 2024

5  out of  5
rating by Darryl Youngman
"Grant was helpful!"
We responded:
"Thank you for the review, Darryl!"
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Michelle Youngman

June 3, 2024

5  out of  5
rating by Michelle Youngman
"Grant was very helpful!"
We responded:
"Thank you for the 5 star review!"